Despite providing additional verification, her subsequent withdrawal request had remained unprocessed. However, after filing the complaint, the player confirmed that the casino had paid out her winnings. The player from Germany has requested a withdrawal five days prior jest to submitting this complaint. We rejected the complaint because the player didn’t respond jest to our messages and questions.

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After verifying her account and requesting a withdrawal, the casino canceled the request and confiscated the winnings, citing an alleged premia term violation. We were unable owo investigate further and had to reject the complaint due jest to the player’s lack of response to our inquiries. The player from Germany had been waiting for a withdrawal for less than two weeks. The issue arose due jest to the casino’s claim that she had violated the maximum bet rule while having an active nadprogram, which resulted in the confiscation of her winnings.

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